Privacy Policy

1. Introduction

CISO Expert ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Name and contact information
• Company details
• Email address
• Phone number
• Consultation booking details
• Any information shared during consultations
• Messages sent through our contact forms

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referral sources

2.3 Live Chat Information

We use Tawk.to for our live chat service, which may collect:

• Chat transcripts
• Name (if provided)
• Email address (if provided)
• IP address
• Pages visited during chat
• Time and duration of chat sessions

3. How We Use Your Information

We use collected information to:

• Provide our services
• Process consultation bookings
• Respond to inquiries
• Send service updates
• Improve our website and services
• Ensure security compliance
• Fulfill legal obligations

4. Third-Party Service Providers

4.1 Chat Service

We use Tawk.to as our live chat service provider:

• Chat data is processed according to Tawk.to's privacy policy
• Tawk.to may use cookies for chat functionality
• You can choose not to use the chat service

4.2 Other Service Providers

We may use other third-party services for:

• Payment processing
• Email communication
• Analytics
• Appointment scheduling

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data transmission
• Secure data storage
• Regular security assessments
• Access controls
• Employee training

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with supervisory authorities

8. Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to servers in other countries. By using our services, you consent to such transfers.

10. Cookies and Tracking Technologies

10.1 Cookies We Use

We use cookies for:

• Essential website functionality
• Analytics and performance
• Chat service functionality
• User preferences

10.2 Your Cookie Choices

You can:

• Accept all cookies
• Reject non-essential cookies
• Modify browser settings to manage cookies

11. Marketing Communications

We may send marketing communications if you:

• Sign up for our newsletter
• Request information
• Use our services

You can opt-out at any time.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact Us

For privacy-related questions or concerns:

Email: privacy@cisoexpert.com

Phone: [Your Phone Number]

Address: [Your Business Address]

14. Additional Rights for Specific Jurisdictions

14.1 European Economic Area (EEA)

If you are in the EEA, you have additional rights under GDPR.

14.2 California Residents

California residents have specific rights under CCPA.

14.3 Canadian Residents

Canadian residents have rights under PIPEDA.